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Terms of Services

Before signing up or making a transaction with INature Snack service through http://www.inaturesnack.com.my (herein referred the "Site" or "Website"), which is provided and managed by INATURE SNACK (002586749-W) (herein referred to as "INature Snack", "we", or "us", 

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. 


1. Account

1.1 Sign up INature Snack account is free.

1.2 There is no legal age requirement for signing up. However, anyone below the age of 18 should obtain parental consent in using our services. We strongly recommend that parents and guardians supervise their children’s use of the Website.

1.3 During the sign up process, you will specify a Username and Password (your "Sign In Credentials") as well your basic information to maintain your account with INature Snack. You, are fully responsible for maintaining the confidentiality of your password and for any consequences that may arise from you having granted a third party access. INature Snack has no duty or obligation to verify the identity of a customer and may assume, without independent investigation, that any person who logs on to this Site through your password does so with your consent and approval.

1.4 You are required to provide and maintain a valid email address with INature Snack at all times.

1.5 The management of INature Snack reserves the right to remove a customer's account at its discretion without prejudice. 

1.6 You may close your account at any time. However, please email your request to us as proof. 


2. Customer Responsibilities

2.1 You represent and warrant that:

  1. You are authorized user of this Website;

  2. Any content that you transmit through this Website is not unlawful, including without limitation to matters that may be construed as invasion of privacy, violation of a right of publicity, a copyright, a patent, or a trademark infringement, and/or theft of trade secret or any other right of a person or party;

  3. All information that you provide to INature Snack on the Website is accurate and complete;

  4. You will pay all charges incurred by you or any other users of your account and credit card at the prices in effect when such charges are incurred.


3. Ordering

3.1 All orders must be made online.

3.2 The order cannot be cancelled or changed.

3.3 Unless stated otherwise, all registered users may participate in Inature Snack’s online and offline promotions. Your participation in any Inature Snack promotion acknowledges that you agree to abide to the terms and conditions for the relevant promotion. 


4. Payment

4.1 All prices and amounts shown on this Site are in Ringgit Malaysia (RM), unless otherwise noted. All payment made shall be in Ringgit Malaysia (RM).

4.2 Payment method:

Via PAYPAL: Credit Cards - VISA and MasterCard

Via iPay88 (Our secure appointed payment gateway):

Credit Cards - VISA and MasterCard

Maybank2u

4.3 INature Snack does not provide hardcopy of official receipts for purchases. 


5. Delivery

5.1 All snacks are delivered to Customers by INature Snack's appointed courier service company.

5.2 Goods to be delivered to Customers are packed according to INature Snack’s standard packing. INature Snack shall not be held liable for any delays caused by the courier service company.

5.3 Working days exclude weekends and public holidays observed in the country. 

5.4 Shipping delays may occur if state holidays are being observed in the country.

5.5 If the incorrect goods were couriered to you, INature Snack shall arrange for the collection or return in the way deemed appropriate and deliver the right one to you at its expense. 

5.6 Although the delivery service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure. 

5.7 If you have not received your order within the specified delivery time, kindly contact the delivery service company with the Tracking/Consignment Note Number or you may contact INature Snack no later than 7 days from the date of the specified delivery time. INature Snack will help liaise with the delivery service company on your behalf. 

5.8 INature Snack is not liable for any loss and damage suffered by Customers through any reasonable or unavoidable delay in delivery.

5.9 Delayed delivery is not a basis for cancellation of the order or a request for compensation. 


6. Claims & Returns

6.1 Order is damaged or lost by the delivery service company. In such cases, sufficient evidence must be presented. Therefore, we reserve the right to have you return the original order, at our cost, before redelivery or refunding your order.

6.2 All claims for defects on your snack must be made in writing within 7 days from the date of receipt. If no such claims are made, you acknowledge that the snack you received is in good condition and all specifications are met.

6.3 In the event of a claim, we will investigate thoroughly if the defects or errors are caused by us thereof at our sole discretion to reproduce or refund the claimed product.


Last Updated on 25 Dec 2016